When JioCinema bought the digital streaming rights of IPL in 2023, the number of Jio Cinema users started increasing rapidly because Jio Cinema broadcasts the IPL game completely free of cost or is still doing so.
As the number of JioCinema users increased, a problem started to arise on the Jio Cinema platform.
Currently, many Jio Cinema users find that their JioCinema app is not working while using it. If you think that this problem is happening only to you, then it is not at all.
You are not alone in facing the problem. Many Jio Cinema users are facing this problem. The question arises in their minds as to why JioCinema is not working.
Don’t worry, in today’s blog post, I will not only answer your question but also tell you how you can easily solve this problem.
Why JioCinema is Not Working?
There can be various reasons why JioCinema is not working. The main reasons why this problem occurs are –
- JioCinema servers may crash for high-volume users.
- JioCinema may be experiencing some internal technical issues.
- You may also face this issue if your internet connection is weak.
- This issue may occur if you do not have the latest version of JioCinema installed on your mobile or Android TV.
- The JioCinema app installed on your device may not be compatible with your device.
Quick Solution
If your JioCinema app is not working then first of all clear all the data of the JioCinema app. After that uninstall the app. Next reboot or restart your device. Then reinstall the JioCinema app from the App Store. Finally, open the JioCinema app and log in to your account.
Hopefully, if you follow the steps mentioned in this quick solution, your problem will be solved easily. If your problem is still not solved, then check the detailed solutions given below.
How to Fix JioCinema Not Working?
1. Check Your Internet Connection
If Jio Cinema is not working on your device, then check if the internet connection of the device is slow.
To check if the internet connection is slow, there are various online tools from which you can check the internet speed.
Just go to Google and search for “Internet Speed Test” and you will get a lot of websites.
If your internet connection speed is really slow, that is, there is a network problem, then you definitely need a good internet connection to work JioCinema properly.
2. Update the JioCinema App
Every app release updates for fixing bugs, errors, improvements, and new features. Similarly, the JioCinema platform also does the same.
Then maybe you are using an old version of JioCinema which has some bugs or errors.
So it is necessary to regularly update the JioCinema app to get the best user experience. For that, you need to go to your device’s app store and update the app.
If you have enough internet data then you can keep enabling the automatic updates for your apps. Thus you will stay up to date with your apps and games.
3. Clear JioCinema App’s Data
Sometimes you can solve this problem by clearing the data of the JioCinema app.
To do this, you need to go to the app’s settings. Then go to “Storage usage“. Then click “Clear Data” and click on the “Delete” button to confirm.
And you’re done. Note that you may need to log in to your JioCinema app again after completing the steps.
4. Force Stop the JioCinema Application
Many times the JioCinema app does not work due to unknown issues. To resolve these unknown issues you need to “Force Stop” JioCinema app once. To do that –
- First, tap & hold on the JioCinema application.
- Then go to app info.
- Then click on the Force Stop option at the bottom.
In this way, you can “Force Stop” Jio Cinema and use the Jio Cinema application as before.
5. Uninstall the JioCinema App
You can try uninstalling the JioCinema app. It can be a quick and easy solution for you. Many times it helps many users to solve this problem. So you can try this one.
6. Reboot or Restart Your Device
After uninstalling the app you can restart or reboot your device. It ensures that you will solve the issue.
Rebooting or restarting a device is very simple just tap and hold the power button then click the Restart or Reboot button. And your device will be restarted.
7. Reinstall the JioCinema App
After a restart,t you need to reinstall the JioCinema app from your app store. Just go to your Play Store or app store and search for “JioCinema”.
Then click on the “Install” button. Again I want to remind you that after doing all these things you need to log in to your JioCinema account again.
8. Check App Permissions in Settings
The JioCinema app has some permissions which if disabled on your device, the JioCinema app may not work on your device.
- For this, go to the JioCinema app info setting.
- Then if any permissions are disabled in App Permission, try enabling them.
By following this method, you can solve the problem of the Jio Cinema app not working.
9. Check the Internal Storage of Your Device
This may sound new to you, but yes, device storage affects app performance. If your device’s internal storage is almost full, you might be facing this problem.
This will not only affect the performance of the JioCinema app but it will also affect the performance of your entire device.
So to fix the JioCinema not working issue, you need to free up space on your device.
10. Check the Device’s Compatibility
Sometimes it is an issue with the device’s compatibility. Let’s take an example, you have downloaded an app from an unauthorized source.
And the app is not compatible with your device. In that case, you will definitely face this problem.
Therefore, it is always recommended to download the JioCinema App or any app on your device from the official app store of your device.
11. Switch to JioCinema’s Official website
If you are facing the same problem while using the JioCinema app despite applying all the above reasons, then you can switch to the JioCinema official website.
For this, go to the jiocinema.com website and log into your JioCinema account. This way you can enjoy everything like the JioCinema app on JioCinema’s official website.
12. Try a Different Browser
If you are trying to use JioCinema Web on a browser (say Google Chrome), then you can try changing your browser and using JioCinema Web on different browsers.
Sometimes it can also be due to browser issues.
13. Log Out From the Jio Cinema App or Website and Log In Again
If you are unable to use the JioCinema application or website despite following any method, then definitely log out of your Jio Cinema account once.
Then log in to your Jio Cinema account again. In this way, by logging out and logging in to your account, this problem will go away.
14. Try Disabling VPN
If you are using any kind of VPN on your device, you can turn it off and try using the JioCinema app or JioCinema web.
Suppose you are using a server through a VPN and the JioCinema platform is not allowing the server to access their platform. In that case, you will definitely face the problem with the VPN.
15. Check Jio Cinema Server Status
Suppose everything is ok from your end and you have followed all the steps mentioned above. But the problem is in JioCinema’s server.
JioCinema might be facing a server-down problem then there is nothing in your hand. You have to wait until they solve their issue from their end.
If after applying all these methods, no solution works, then definitely contact the Jio Cinema support team and raise your issue with the Jio Cinema supporting team. Hopefully, the Jio Cinema support team will review your issue and resolve the issue.
JioCinema Help Center: https://help.jiocinema.com/?uid=407e331b-e58b-7a05-21a8-1fac86512ba1&profilename=Set_Your_Name_3836
FAQs
Q1: Why JioCinema is not opening?
Ans. JioCinema may not open for various reasons, such as server downtime, poor internet connection, app bugs, or outdated software. To fix this, check your internet connection, update the app, clear cache data, or reinstall the app. If the problem persists, visit Downdetector to check if JioCinema is experiencing any server issues.
Q2: Why JioCinema is not working on my Phone, Laptop, or Android TV?
Ans. JioCinema may not work on different devices for various reasons:
1. On Phone: The app may be outdated, or the cache is full. Try updating or reinstalling the app.
2. On the Laptop: The browser might have issues. Try clearing your browser cache or using another browser.
3. On Android TV: The app or TV software might be outdated. Update both and restart the TV.
Q3: Why does JioCinema keep buffering?
Ans. Buffering happens when the internet is slow or unstable. To fix it:
1. Make sure your internet speed is at least 5-10 Mbps.
2. Use Wi-Fi instead of mobile data for better speed.
3. Close other apps using the internet in the background.
4. Lower the video quality in JioCinema settings.
Conclusion
I hope after reading this blog post completely you have understood the reason why JioCinema is not working and how to solve this problem.
I have told you different ways to get out of this problem, you can try them one by one. Even then if you face any problem then you can let us know by commenting in the comment box.
I hope this article has helped you solve your problem. If so, please share the article with your friends. Follow our website to read more articles related to JioCinema.
I’m Snehasis Samanta, the Co-Founder & Chief Editor of OTTApps.in. I have been using OTT platforms like Netflix, Hotstar, Amazon Prime Video, Zee5, and JioCinema for years, watching movies, web series, and live sports. I stay updated on new releases, upcoming shows, and the latest OTT trends. Through this blog, I share honest reviews, streaming guides, and helpful tips to make your OTT experience better.